Customer support engineer EMEA Azul Systems job posting

Provide first and second-level support for Azul Systems Zing and Zulu JVM products.
First level support responsibilities include:
- Onboarding customers
- Answering questions and solving simple issues
Second level support responsibilities include:
- perform in-depth analysis and develop resolution strategies for issues such as:
  - application crashes
  - application performance, including both throughput and latency issues
  - GC log analysis
  - heap dump analysis
  - first pass crash dump analysis
- application and server performance optimization
- JVM and OS configuration, monitoring and measurement
Other responsibilities
- Coordinate with Azul Software Engineering to define and resolve bugs and enhancements
- Maintain internal wikis and external knowledge base and user forums

Bachelor’s degree (or equivalent) in Computer Science, Electrical Engineering, Information systems, Mathematics, or related subject
Three years of experience application support or application development, especially Java app support and development
Strong Linux background, including monitoring and tuning Linux and writing shell scripts
High-level language experience, including Java, C/C++, Javascript, Python, etc.
Web design and development experience, including HTML, CSS, jQuery, etc.
Experience with any of Apache, Tomcat, JBoss, WebLogic, WebSphere, Glassfish, Spring
Working knowledge of TCP/IP networking
Experience with Java and Linux crash analysis
Windows and macOS experience
Good written and spoken English is required

Customer Support Engineer EMEA