Senior Customer Support Engineer EMEA

Overview

• Provide support for Azul’s Zing JVM and Zulu JVM products
• Answer questions about product features and behavior
• Research OpenJDK bugfixes and backports
• Advise customers on JVM, application, and OS configuration, monitoring, and measurement
• Analyze and resolve a wide variety of issues, including:
  • application crashes
  • application and system performance issues, both throughput and latency
  • garbage collection
  • thread dump analysis and heap dump analysis
  • first-pass crash dump analysis
• Other responsibilities
  • Coordinate with Azul Software Engineering to define and resolve bugs and enhancements
  • Maintain internal wikis and external knowledge base and user forums

Requirements

• Bachelor’s degree (or equivalent) in Computer Science, Electrical Engineering, Information systems, Mathematics, or related subject
• Three years of experience application support or application development, especially Java.
• Proficient with Linux shell, Windows and macOS
• Strong computer science background
• Must be thorough, resourceful, willing to learn, and able to think and act independently
• Strong problem-solving skills, ability to synthesize information from multiple sources
• Proficient written and spoken English

Desirable, But Not Required:

• Experience supporting, configuring and tuning Java VMs
• Strong Linux background, including monitoring and tuning Linux, and writing shell scripts
• Experience with Java and Linux crash analysis
• High-level language experience, especially in Java or Python but any language is good
• Application development experience, especially Java, but any stack will do
• Web development experience, any stack
• Experience with any of: Apache, Tomcat, JBoss, WebLogic, WebSphere, Glassfish
• Working knowledge of TCP/IP networking
• Good working knowledge of operating systems