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Senior Customer Support Engineer

Americas time zone, remote work is possible

Overview

  • Provide support for Azul’s Zing JVM and Zulu JVM products
  • Answer questions about product features and behavior
  • Research OpenJDK bugfixes and backports
  • Advise customers on JVM, application, and OS configuration, monitoring, and measurement
  • Analyze and resolve a wide variety of issues, including:
    • application crashes
    • application and system performance issues, both throughput and latency
    • garbage collection
    • thread dump analysis and heap dump analysis
    • first-pass crash dump analysis
  • Other responsibilities
    • Coordinate with Azul Software Engineering to define and resolve bugs and enhancements
    • Maintain internal wikis and external knowledge base and user forums


Requirements

  • Bachelor’s degree (or equivalent) in Computer Science, Electrical Engineering, Information systems, Mathematics, or related subject
  • Three years of experience application support or application development, especially Java.
  • Proficient with Linux shell, Windows and macOS
  • Strong computer science background
  • Must be thorough, resourceful, willing to learn, and able to think and act independently
  • Strong problem-solving skills, ability to synthesize information from multiple sources
  • Proficient written and spoken English

 

Desirable, But Not Required:

  • Experience supporting, configuring and tuning Java VMs
  • Strong Linux background, including monitoring and tuning Linux, and writing shell scripts
  • Experience with Java and Linux crash analysis
  • High-level language experience, especially in Java or Python but any language is good
  • Application development experience, especially Java, but any stack will do
  • Web development experience, any stack
  • Experience with any of: Apache, Tomcat, JBoss, WebLogic, WebSphere, Glassfish
  • Working knowledge of TCP/IP networking
  • Good working knowledge of operating systems


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