Customer Success, Advisory Expertise, and Certified Partner Support
Migrating from Oracle Java to Azul Platform Core is a strategic decision that helps organizations reduce costs, boost performance, and gain long-term flexibility. However, a successful migration requires careful planning, expert guidance, and a structured approach. At Azul, we provide a robust support ecosystem — including our Customer Success Team, Migration Advisory Team, certified partners, and Enterprise Support — to help organizations navigate this transition with confidence and ease.
1. Customer Onboarding: Your First Steps with Azul
Our Customer Success Team helps new customers get up and running quickly and efficiently. We provide a structured onboarding experience that includes:
- A Welcome Package: Includes essential links, documentation, and onboarding guides.
- Access to downloads and installation resources: To streamline setup.
- Best practices: For successfully deploying Azul Platform Core in your environment.
- Initial engagement touchpoints: To ensure a smooth start on the migration journey.
2. Customer Success: Advocacy, Monitoring, and Ongoing Engagement
Beyond onboarding, our Customer Success Team serves as your trusted advisor, ensuring long-term success with Azul. Our approach includes:
- Customer Advocacy: Proactive engagement to help you maximize value.
- Health Monitoring: Actionable insights into performance and adoption.
- Check-ins and Best Practices: Regular reviews to align with your business objectives.
- Escalation Assistance: Expert guidance to navigate challenges efficiently.
3. Migration Advisory: Expert Guidance for a Smooth Transition
Our Migration Advisory Team is made up of Java migration experts with deep technical knowledge and hands-on experience. We provide:
- Strategic Mentorship & Guidance: Advisory support to empower your migration team.
- Proven Migration Experience: Best practices refined through countless successful projects.
- Structured Migration Methodology: A step-by-step approach to reducing risks for a seamless transition.
- Industry-Aligned Best Practices: Expert insights integrated with industry standards for a precise migration strategy.
- Comprehensive Knowledge Base: Documentation and insights to streamline migration.
- Discovery & Inventory Analysis: Data-driven tooling to assess migration scope and requirements.
- Execution Playbook & Remediation Guidance: Expert support for developing and implementing a remediation strategy.
- Ongoing Project Support: Participation in project standups, cadence calls, and remote workshops upon request.
With Azul’s Migration Advisory Team, you gain the expertise and structure needed to transition smoothly and efficiently.
Learn more about Azul Java Migration Services.
Your responsibilities as a customer
While Azul provides expert guidance and support, customers play a critical role in migration planning and execution. A successful transition requires that we collaborate across several key phases:
Planning Phase
- Define a timeline and success criteria for the migration.
- Manage overall program and project planning.
- Determine the number of project iterations (Discovery, Execution, and Testing) and quantify each iteration to estimate project size and effort.
Discovery Phase
- Conduct server and desktop discovery to identify existing environments.
- Perform inventory analysis and classification to map applications, JVM instances, and systems.
- Catalog Applications, JVMs & systems to identify which applications run on which JVMs and systems.
- Assess risks and mitigation strategies to anticipate challenges.
- Develop test plans to validate migration success.
- Collaboratively build a structured migration roadmap with playbooks that serve as an input to the execution phase, mapping the four migration axes:
- Application: How many systems are associated with each application?
- Product (COTS): What ISV products (e.g., AppServer, JWS) are involved?
- JVM Instance: What Java versions and configurations are in use?
- System: What remediation actions are required?
- These playbooks provide technical examples and automation pipeline guidance, helping teams understand the Java estate configuration and prepare for execution.
Execution Phase
- Conduct migration testing to ensure system readiness.
- Deploy servers and desktops in a structured, controlled manner.
Validation Phase
- Create sandbox environments for each application to validate migration success.
- Test all applications identified in the Discovery Phase to ensure stability and performance post-migration.
Learn more from OpenJDK Migration for Dummies, written by Azul Deputy CTO and Java Champion Simon Ritter.
4. Certified Partners: Expert-Led Migration Services
Beyond Azul’s internal teams, we collaborate with a global network of certified partners who provide specialized migration services, including:
- Java Impact Assessments: Evaluating your current Java environment and migration needs.
- End-to-End Java Migration Services: Facilitating a seamless transition from Oracle Java to Azul Platform Core.
- Comprehensive Deployment Support: Managing large-scale enterprise migrations with expert oversight.
Our certified partners offer hands-on services that complement Azul’s best practices, covering key aspects of the migration process — including discovery, inventory analysis, playbook development, execution, and validation. For organizations with complex infrastructures or resource constraints, our partners provide the additional expertise and operational support to ensure a smooth, low-risk transition.
Learn more about Azul Java Partner Services.
5. Azul Enterprise Support: 24/7 Assistance for a Smooth Transition
Migration can come with challenges, and Azul is committed to providing world-class enterprise support throughout the process. Our Enterprise Support Team offers:
Migration can present challenges, but Azul is committed to providing world-class enterprise support every step of the way. Our Enterprise Support Team ensures a seamless transition with:
- 24x7x365 support for critical issues to keep your systems running smoothly.
- Expert issue resolution tailored specifically for Java migrations.
- Proactive troubleshooting and optimization to maximize performance and stability for Azul Platform Core.
Conclusion: Migrate with confidence
With Azul’s Customer Success Team, Migration Advisory Team, Certified Partners, and Enterprise Support, you can confidently transition from Oracle Java to Azul Platform Core — minimizing risk while maximizing value.
Our proven methodology, extensive experience, and strong support ecosystem ensure that your Java environment remains stable, secure, and cost-efficient throughout the migration and beyond. For more information, read OpenJDK Migration for Dummies, written by Azul Deputy CTO and Java Champion Simon Ritter.
Ready to start your migration journey? Contact Azul today to learn how we can support your transition every step of the way.
